Power Jack Repair:
Does your laptop have a broken DC power jack? This page is here to
educate you on how to get your DC jack fixed with a lifetime warranty for only $99,
including the DC jack and repair labor, by our expert team of
laptop repair technicians using the latest in INFRARED DC jack soldering
Symptoms of a broken
DC power jack: - The laptop only operates when you hold the DC power plug in a certain direction
(DC jack is broken or loose).
- The laptop only runs on battery power (no power is getting through the
- The laptop gets no power at all.
- The laptop will not charge the battery.
- The laptop switches from AC power to battery power intermittently due
to a loose or broken power jack.
- The laptop suddenly shuts off.
- The DC jack may feel loose.
- Sparks come out of the back of the laptop when you insert the power
plug into the DC jack.
How some repair centers
handle DC jack repair:
Most service centers don't want to deal with this problem by attempting
to repair the DC jack.
Many, including the large nationwide stores and the laptop's manufacturer, will either
tell you the machine is not repairable or that they will need to replace
the motherboard. These quotes
usually run from $250 to as much as $800. They choose to ignore the fact that a
broken DC power jack can be repaired without a motherboard replacement
because they are not equipped with the tools or training to do DC power
jack repair on your laptop.
How a DC jack breaks:
- The DC power jack on most models of laptops do not have enough reinforcement within the
structure of the casing and motherboard to handle the stress caused by movement of the
- Some DC jacks simply fail under normal operation of your computer. After a year or
two of usage, parts just come loose on certain models.
- Sometimes the laptop gets dropped and the plug jerks the DC jack loose.
- People, pets and vacuum cleaners trip over laptop power cords and
break the DC power jack.
- The laptop is moved around a lot. After the DC jack is moved back and forth enough times,
it comes loose.
- In some cases the DC jack was not soldered onto the motherboard well
by the manufacturer.
Getting a new DC power jack installed by us:
This is a repair we do on a daily basis on ALL brands of laptops for
individual customers and
other computer repair shops all over the US. We have every DC jack for every
laptop in stock. A
flat rate of $99 covers the cost of the DC power jack and all labor involved
in the DC jack repair.
Unlike most laptop repair centers, our technicians have years of
electronics training and experience. We also have invested in
premium soldering equipment to safely remove the old DC jack from the
laptop and replace it with a new DC power jack without damaging the
motherboard. Rather than having your DC jack repaired by somebody
in their basement shop, Comprehensive Computing provides qualified
professionals who perform more DC power jack repairs than any other
repair center in the nation.
- Ship your laptop over for as little as $17.
- Drop off your laptop at our repair center in Richlands, VA.
If you use your own packaging, shipping a laptop here via ground
service is often only about $15. If you have any questions about
shipping your laptop for DC jack repair, just give us a call or email.
One of our friendly staff will be happy to assist you.
NOTE: Insurance on your packaged
laptop is your responsibility both ways; it costs only a few dollars.
All laptops should have adequate packaging to survive the trip.
Package your laptop in some bubble wrap, foam or peanuts in a box large
enough to protect your laptop. After the DC jack replacement, we return your laptop in the package in which it came
Laptop DC power jack repair FAQ: Q. Are you a local repair shop or a national repair center?
A. Actually we're both. We started out as a very small hometown
computer repair business. Over time we've grown into a national
laptop repair center who
services computers for customers all over the US. We have become
most famous for our laptop DC power jack repair service, however folks
in our community still know us as their local hometown computer repair shop.
In fact, you can call our local Chamber of Commerce and ask about us!
Q. What geographical areas do you serve?
A. Our laptop DC jack repair service covers the entire United States
and Canada. Through the ease of shipping via UPS, USPS and FedEx ,
we have replaced the DC jack in laptops for customers in every
state in the US!. Customers tell us they feel the price, speed and quality of
our laptop DC jack repair along with our friendly customer service make their decision to
ship their laptop to us worthwhile.
Q. Will DC jack repair work on my brand of laptop?
A. Yes, we repair the DC jack on all brands of PC laptops. More accurately,
we replace the DC jack in laptops. In fact, we're factory certified for all of the major brands. Some of the most common laptops needing DC jack
repair we see are HP (Pavilion and Omnibook especially), Compaq (Armada and Presario series), Dell (Inspiron and Latitude), Acer (Travelmate and Aspire especially), Toshiba (we see a lot of the Satellite series
for DC jack repair), Sony (Vaio), Averatec, IBM (Thinkpad), Gateway, Emachines,
Samsung, Asus and Panasonic.
Q. Why would I choose Comprehensive
Computing for DC jack repair on my laptop?
A. We have state-of-the-art infrared soldering equipment and talented,
skilled technicians who will replace the DC jack on your laptop the
right way without doing any damage to your laptop. Having infrared
means we can remove the old DC jack quickly and safely without applying too
much heat too long to the motherboard during desoldering. Our techs get
lots of practice replacing DC power jacks before they ever touch a
customer's laptop! Plus, we believe in providing friendly personal
service to our customers.
Q. Do you do anything else besides DC
A. Yes! When your laptop is here for DC jack repair, we will
thoroughly check your laptop for any other problems and give you a
report. Not only do we do DC jack replacement, but we do
LCD screen replacements,
inverters, memory upgrades, hard drives, keyboards, fans and take care
of software problems. We clean out the dust and debris from inside
the laptop free of charge when we do any internal repair such as DC
Q. How many DC jack repair jobs do you do
A. We average about 250 DC jack repairs weekly. We have many
computer shops who send us their power jack repair jobs, so with each
new DC jack repair reseller and each word-of-mouth referral we get from
our customers, that weekly average of laptop DC jack repair jobs continues to grow.
Q. What do I need to know about
shipping my laptop to you for DC power jack repair?
A. We have an entire web page dedicated to shipping your laptop in for
DC jack repair right
here. If you still have questions regarding shipping your laptop in for
DC jack repair, just give us a call or email!
Q. Where do I ship my laptop for DC jack
A. Our shipping address is:
Comprehensive Computing ATTN: DC Jack Repair
3124 Cedar Valley Dr.
Richlands, VA 24641
Q. How much does it cost to have my DC power jack replaced? Are there any
A. Laptop DC power jack replacement costs you $99. That's it.
There are no hidden or surprise charges. The only thing outside of
the DC jack repair for which you pay is your return shipping. The
typical bill is roughly $116.
Q. How do I pay you for my DC jack
A. The easiest way (and the way most of our customers simply prefer to
pay) is via any major credit or debit card over the phone. We can
also email you an invoice via Paypal for your DC jack repair if that's more convenient for you. You may pay by personal check, but we must wait for the funds to clear before we can ship your laptop. Obviously we must receive payment before we can ship your laptop back to you after
the jack has been replaced.
Q. What if my DC jack can't be fixed?
A. On very rare occasions, part of the motherboard is broken that the
DC jack attaches
to. This usually only happens if the cord was yanked out very hard. When the unit is
opened and we note this, we do not do the repair and do not charge you for the jack
repair. We will give you some options, including sending the laptop back
or a quote on a
replacement motherboard. If you choose not to have the laptop
repaired, we will only charge our standard diagnostic fee (as of July 27, 2007 it is $50
but subject to change).
Q. How long does your DC jack repair
A. We repair laptops in the order received. Turnaround time on our
DC power jack repair is
typically 1 or 2
Other repair centers advertise same day service on DC jack repair, but
state otherwise on their web sites. We advertise 1-2 day DC jack
repair service and always do our best to turn around every DC jack
repair within that time frame. Sending your laptop to
the manufacturer for repair (actually motherboard replacement) could take
8 - 12 weeks!
Q. Will my DC jack ever break again?
A. We do many DC jack repairs daily and the laptop technicians performing the repair are very good, however we can not change the engineering of your laptop. Some DC jacks mount in to your laptop's
motherboard by as few as three small pins. Most
laptops never return for service a second time, but note that on many models one good jerk
will break the DC jack free again.
Q. Is there a warranty on the repair?
A. Yes! We back every DC jack repair (and the power jack itself)
completed on or after April 1, 2009 with a LIFETIME
warranty against a defective
jack and installation.
You are covered in the event the DC jack repair is not performed on your laptop properly. We are proud to say we have less than a
0.4 percent return rate on our power jack repair work, however.
That means fewer than 1 out of every 250 of our laptop DC jack repair
jobs come back for a warranty issue!
If you have any other questions regarding
our laptop DC jack repair service please feel
free to contact us.
*Price does not include cost of shipping the laptop
for DC jack repair. If
we detect any other
issues outside of a defective DC power jack in your laptop, we will contact you before we
initiate any further repair on your laptop. Warranty does not
cover preexisting problems or issues unrelated to the DC jack