ALERT:  20,000 LAPTOP DC JACK REPAIRS AND COUNTING!

Laptop Power Jack Repair:
Does your laptop have a broken DC power jack? This page is here to educate you on how to get your DC jack fixed with a lifetime warranty for only $99, including the DC jack and repair labor, by our expert team of laptop repair technicians using the latest in INFRARED soldering technology!

Below you will find:
Symptoms of a broken DC power jack
How some repair centers handle DC jack repair
How laptop DC power jacks break
Getting a new DC power jack installed by us
Laptop DC jack repair FAQ
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Symptoms of a broken DC power jack:
- The laptop only operates when you hold the DC power plug in a certain direction (DC jack is broken or loose).
- The laptop only runs on battery power (no power is getting through the DC jack).
- The laptop gets no power at all.
- The laptop will not charge the battery.
- The laptop switches from AC power to battery power intermittently due to a loose or broken power jack.
- The laptop suddenly shuts off.
- The DC jack may feel loose.
- Sparks come out of the back of the laptop when you insert the power plug into the DC jack.

How some repair centers handle DC jack repair:
Most service centers don't want to deal with this problem by attempting to repair the DC jack.   Many, including the large nationwide stores and the laptop's manufacturer, will either tell you the machine is not repairable or that they will need to replace the motherboard. These quotes usually run from $250 to as much as $800.  They choose to ignore the fact that a broken DC power jack can be repaired without a motherboard replacement because they are not equipped with the tools or training to do DC power jack repair on your laptop.

How a DC jack breaks:
- The DC power jack on most models of laptops do not have enough reinforcement within the structure of the casing and motherboard to handle the stress caused by movement of the power plug.
- Some DC jacks simply fail under normal operation of your computer. After a year or two of usage, parts just come loose on certain models.
- Sometimes the laptop gets dropped and the plug jerks the DC jack loose.
- People, pets and vacuum cleaners trip over laptop power cords and break the DC power jack.
- The laptop is moved around a lot. After the DC jack is moved back and forth enough times, it comes loose.
- In some cases the DC jack was not soldered onto the motherboard well by the manufacturer.

Getting a new DC power jack installed by us:
This is a repair we do on a daily basis on ALL brands of laptops for individual customers and other computer repair shops all over the US. We have every DC jack for every laptop in stock. A flat rate of $99 covers the cost of the DC power jack and all labor involved in the DC jack repair. Unlike most laptop repair centers, our technicians have years of electronics training and experience.  We also have invested in premium soldering equipment to safely remove the old DC jack from the laptop and replace it with a new DC power jack without damaging the motherboard.  Rather than having your DC jack repaired by somebody in their basement shop, Comprehensive Computing provides qualified professionals who perform more DC power jack repairs than any other repair center in the nation.

- Ship your laptop over for as little as $15.
- Drop off your laptop at our repair center in Richlands, VA.

If you use your own packaging, shipping a laptop here via ground service is often only about $15. If you have any questions about shipping your laptop for DC jack repair, just give us a call or email.  One of our friendly staff will be happy to assist you.

NOTE: Insurance on your packaged laptop is your responsibility both ways; it costs only a few dollars. All laptops should have adequate packaging to survive the trip.  Package your laptop in some bubble wrap, foam or peanuts in a box large enough to protect your laptop. After the DC jack replacement, we return your laptop in the package in which it came to us.

Laptop DC power jack repair FAQ:
Q. Are you a local repair shop or a national repair center?
A. Actually we're both.  We started out as a very small hometown computer repair business.  Over time we've grown into a national laptop repair center who services computers for customers all over the US.  We have become most famous for our laptop DC power jack repair service, however folks in our community still know us as their local hometown computer repair shop.  In fact, you can call our local Chamber of Commerce and ask about us!

Q. What geographical areas do you serve?
A. Our laptop DC jack repair service covers the entire United States and Canada. Through the ease of shipping via UPS, USPS and FedEx , we have replaced the DC jack in laptops for customers in every state in the US!. Customers tell us they feel the price, speed and quality of our laptop DC jack repair along with our friendly customer service make their decision to ship their laptop to us worthwhile.

Q. Will DC jack repair work on my brand of laptop?
A. Yes, we repair the DC jack on all brands of PC laptops. More accurately, we replace the DC jack in laptops.  In fact, we're factory certified for all of the major brands. Some of the most common laptops needing DC jack repair we see are HP (Pavilion and Omnibook especially), Compaq (Armada and Presario series), Dell (Inspiron and Latitude), Acer (Travelmate and Aspire especially), Toshiba (we see a lot of the Satellite series for DC jack repair), Sony (Vaio), Averatec, IBM (Thinkpad), Gateway, Emachines, Samsung, Asus and Panasonic.

Q. Why would I choose Comprehensive Computing for DC jack repair on my laptop?
A. We have state-of-the-art infrared soldering equipment and talented, skilled technicians who will replace the DC jack on your laptop the right way without doing any damage to your laptop.  Having infrared soldering equipment means we can remove the old DC jack quickly and safely without applying too much heat too long to the motherboard during desoldering.  Our techs get lots of practice replacing DC power jacks before they ever touch a customer's laptop!  Plus, we believe in providing friendly personal service to our customers.

Q. Do you do anything else besides DC jack repair?
A. Yes!  When your laptop is here for DC jack repair, we will thoroughly check your laptop for any other problems and give you a report.  Not only do we do DC jack replacement, but we replace LCDs, inverters, memory upgrades, hard drives, keyboards, fans and take care of software problems.  We clean out the dust and debris from inside the laptop free of charge when we do any internal repair such as DC power jack repair!

Q. How many DC jack repair jobs do you do each week?
A. We average about 250 DC jack repairs weekly.  We have many computer shops who send us their power jack repair jobs, so with each new DC jack repair reseller and each word-of-mouth referral we get from our customers, that weekly average of laptop DC jack repair jobs continues to grow.

Q. What do I need to know about shipping my laptop to you for DC power jack repair?
A. We have an entire web page dedicated to shipping your laptop in for DC jack repair right here. If you still have questions regarding shipping your laptop in for DC jack repair, just give us a call or email!

Q. Where do I ship my laptop for DC jack repair?
A. Our shipping address is:

Comprehensive Computing
ATTN: DC Jack Repair
3124 Cedar Valley Dr.
Richlands, VA  24641

Q. How much does it cost to have my DC power jack replaced?  Are there any hidden charges?
A. Laptop DC power jack replacement costs you $99.  That's it.  There are no hidden or surprise charges.  The only thing outside of the DC jack repair for which you pay is your return shipping.  The typical bill is roughly $114.

Q. How do I pay you for my DC jack repair?
A. The easiest way (and the way most of our customers simply prefer to pay) is via any major credit or debit card over the phone.  We can also email you an invoice via Paypal for your DC jack repair if that's more convenient for you. You may pay by personal check, but we must wait for the funds to clear before we can ship your laptop. Obviously we must receive payment before we can ship your laptop back to you after the jack has been replaced.

Q. What if my DC jack can't be fixed?
A. On very rare occasions, part of the motherboard is broken that the DC jack attaches to. This usually only happens if the cord was yanked out very hard. When the unit is opened and we note this, we do not do the repair and do not charge you for the jack repair. We will give you some options, including sending the laptop back or a quote on a replacement motherboard.  If you choose not to have the laptop repaired, we will only charge our standard diagnostic fee (as of July 27, 2007 it is $50 but subject to change).

Q. How long does your DC jack repair service take?
A. We repair laptops in the order received. Turnaround time on our DC power jack repair is typically 1 or 2 business days. Other repair centers advertise same day service on DC jack repair, but state otherwise on their web sites.  We advertise 1-2 day DC jack repair service and always do our best to turn around every DC jack repair within that time frame. Sending your laptop to the manufacturer for repair (actually motherboard replacement) could take 8 - 12 weeks!

Q. Will my DC jack ever break again? 
A. We do many DC jack repairs daily and the laptop technicians performing the repair are very good, however we can not change the engineering of your laptop. Some DC jacks mount in to your laptop's motherboard by as few as three small pins. Most laptops never return for service a second time, but note that on many models one good jerk will break the DC jack free again.

Q. Is there a warranty on the repair?
A. Yes! We back every DC jack repair (and the power jack itself) completed on or after June 1, 2008 with a LIFETIME warranty against a defective jack and installation. You are covered in the event the DC jack repair is not performed on your laptop properly. We are proud to say we have less than a 0.4 percent return rate on our power jack repair work, however.  That means fewer than 1 out of every 250 of our laptop DC jack repair jobs come back for a warranty issue!

If you have any other questions regarding our laptop DC jack repair service please feel free to contact us.

*Price does not include cost of shipping the laptop for DC jack repair.  If we detect any other issues outside of a defective DC power jack in your laptop, we will contact you before we initiate any further repair on your laptop.  Warranty does not cover preexisting problems or issues unrelated to the DC jack replacement.

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